Returns and refunds

Last updated 4 October 2026

This is a demo store, and this is a sample policy. It has not been checked by a lawyer.

Changed your mind?

You can cancel your order within 14 days of receiving it, without giving a reason. This is your right under the Consumer Contracts Regulations 2013.

1. Tell us within 14 days of delivery, through our contact page or at hello@autoparel.co.uk. Please include your order reference (it starts with AP-).
2. Send the items back within 14 days of telling us. We'll reply with the return address.
3. Get your refund within 14 days of us receiving the items, or of you showing us proof that you've sent them, whichever is sooner. We refund the price of the items and the standard delivery cost you paid, to the way you paid.

A few things to know

• You pay the cost of sending items back, unless they're faulty or we sent the wrong thing.
• You can try items on as you would in a shop. If an item has been worn or washed, or its tags have been removed, we may reduce the refund to reflect the lost value.
• If you return only part of an order, we refund those items but not the delivery cost.
• Please use a tracked service and keep proof of postage, as the items are your responsibility until they reach us.
• Want a different size or colour? Return the item for a refund and place a new order, so you get the new one as quickly as possible.

Faulty, damaged or wrong items

If something arrives faulty or damaged, or isn't what you ordered, contact us with your order reference and, if you can, a photo. We'll pay for the return.

• Within 30 days of delivery, you can reject the item for a full refund.
• After 30 days, we'll repair or replace it. If that isn't possible, or doesn't fix the problem, you can have a refund.

These are your rights under the Consumer Rights Act 2015, and this policy doesn't reduce them.